Is it allowed to communicate with the client outside the Service?

It is allowed; however, it is recommended to communicate through the platform's chat so that all information is recorded and available for verification. This ensures transparency, protects both parties, and simplifies dispute resolution. The Service does not take into account correspondence (including text files, screenshots, etc.) or file exchanges that took place outside the Service workspace, including communication via third-party messengers, email, private messages, or other communication channels.