What guarantees are there that the lawyer will perform the work with proper quality?

Our Service provides procedural quality control to minimize subjective dissatisfaction (Friendly Fraud), which is the primary source of disputes in the intangible services segment. Quality assurance is ensured through the following mechanisms: • Quality assurance (QA): We operate an internal quality control department that conducts systematic inspections, reviews consultations, and examines client inquiries and complaints. • Contract transparency: We require clear and transparent contracts with a detailed description of the service, pricing, and work stages. This reduces the risk of imposing unnecessary or additional services and minimizes disputes related to misrepresentation / non-conformity with description (C05). • Ratings and reviews: The quality of lawyers' work is continuously assessed by users through ratings and reviews. • Mediation: In the event of a dispute, we offer Mediation, allowing the issue to be resolved before resorting to court proceedings. • Procedural evidence (Provable Billing): We implement systems that create a digital audit trail (chat logs, document upload timestamps) to confirm the fact and completeness of the services provided.